AI voice agents are an integral part of today's automated phone communication, enabling businesses to process thousands of ...

Sinch [Sinch AB (publ) – (XSTO: SINCH)], which is pioneering the way the world communicates through its Customer Communications Cloud, is pleased to announce the appointment of David Ruggiero as ...

Request To Download Sample of This Strategic Report @ The growing need to improve workforce productivity, streamline enterprise communication, and provide a collaborative working environment has ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing outbound interactions and reporting. However, Mitel is now focusing on its ...

The company offers a unified platform that combines various communication tools into one service ... with large scale telecom ...

The RingCentral AI assistant was introduced to the company’s flagship cloud communication platform ... with large scale ...

According to the SEC, each company committed different violations. Avaya said hackers accessed a “limited number” of companies' emails but did not say that the hackers also accessed “at ...

A hotel phone system must support guests, office staff and receptionists. This infrastructure usually requires particular ...

Adoption of technical innovations, rise in government investments in smart government technology & high acceptance rate of cloud-based solution drive the market ...

Contact center traffic grows exponentially during the holidays, but not every customer interaction is great. Wait times ...

Becoming a good presenter takes more than just improving your eye contact and body language. Truly impactful presenting requires real introspection. To develop a confident presence, consider ...

You might have a great product, but that’s no longer enough to keep your business growing or have customers come back. Even ...