From South Carolina to New York and beyond, states, cities and counties are vastly improving contact center experiences with ...

“A cybersecurity mesh is a platform that provides centralized management and visibility across a vast ecosystem of solutions, ...

AIoE introduces AI-driven automation, in which people may be part of the loop but AI systems make decisions independently or ...

Some of the federal funding initiatives include the $42.45 billion Broadband Equity, Access and Deployment grant program — ...

Joel Keller spent more than a decade in IT before becoming a full-time journalist. He has written for The New York Times, ...

When it comes to innovative and emerging technology, everyone’s talking about artificial intelligence. There is palpable excitement around the efficiency and cost savings that many government IT ...

When a natural disaster hits, the affected community’s first instinct is to seek answers — fast. People want to know how to evacuate, where to find shelter or when it will be clear to return home. The ...

Edge computing can enhance citizen services, but equipment must be properly hardened against physical and environmental ...